About Macnica

Macnica Americas, Inc. is the North American division of Macnica Fuji Electronics Holdings, Inc. a $10 billion technology solutions provider with a stronghold in semiconductor distribution. Macnica excels in customizing solutions to client requirements and leveraging skilled engineers to expedite product development without compromising outcomes for our clients.

The Perks:

• Vacation and Leave: 15 days of vacation, national holidays, and paid sick time off.
• Retirement Plan: 401(k) with company matching.
• Medical, dental, and vision insurance.
• Employer paid short-term and long-term disability coverage.
• Health savings and flexible spending accounts.
• Comprehensive life insurance coverage.
• Interact with suppliers from all over the world.
• Opportunities to attend industry trade shows across the U.S., Europe, and Asia.
• Be part of an amazing team in a friendly work environment.

Job Summary

We are looking for an experienced Client Services Manager with a deep understanding of the semiconductor industry to join the team. This role will focus on managing key client and supplier relationships, driving upsell initiatives, and ensuring excellence in Quality, Cost, Delivery, and Development (QCDD) metrics. The ideal candidate will possess a proven track record in account management, supplier coordination, upselling, and QCDD experience to deliver outstanding service and drive business growth.

As the primary contact for assigned semiconductor clients, this role involves understanding and fulfilling client needs through regular communication and collaborative support. It includes building long-term partnerships based on trust, frequently reviewing project status, product performance, and future requirements.

Key Responsibilities:

• Act as the primary point of contact for assigned semiconductor clients, ensuring client needs are understood and addressed.
• Build and nurture long-term relationships with clients, promoting a collaborative and trust-based partnership.
• Conduct regular reviews with clients to discuss product performance, project status, and future requirements.

• Coordinate with suppliers to ensure timely and quality delivery of products, aligning with client project timelines.
• Build and sustain strong supplier partnerships to enhance product quality, optimize cost efficiency, and streamline delivery.

• Identify upsell opportunities within existing accounts by assessing client needs and aligning them with our solutions.
• Develop and implement upsell strategies in collaboration with the sales team to achieve revenue growth targets.
• Present tailored proposals to clients for additional products or upgrades, driving incremental revenue.

• Partner with product development, engineering, and operations teams to ensure product quality and alignment with client requirements.
• Coordinate between clients, suppliers, and internal teams to ensure smooth execution and delivery of projects.

Other

• Must travel mainly throughout the mid-west, eastern region and Mexico.
• Additional time may be required determined by customer/supplier needs.
• Global communication in different time zone mainly Japan required.

Minimum Required Skills:

• Experience: 3-5+ years in the semiconductor industry, with a focus on automotive accounts, preferably in an account management role.
• Experience working with T1/T2 Automotive accounts
• Industry Knowledge: Proficient in understanding and articulating the role of distributors and executing responsibilities within the semiconductor and automotive markets.
• Risk Management: Strong aptitude for risk management, aligned with the semiconductor QCDD standards.

Compensation:

• Pay: $100K - $120K per year, commensurate with experience and qualifications.